If you need to make a claim on your policy please call 0333 130 4535 .

If loss involves theft or straying, dog owners must contact the police and cat owners local rescue centres within 24 hours.

Payment is normally made directly into your bank account but we will pay your vet if you prefer.

Claims are handled in the UK by Covea Insurance and you can choose to receive regular updates on progress of your claim via email or text messages.